Digital gaps and their incidence on decision-making in organizations (Original)

Abstract

This paper analyzes digital divides and their impact on organizational decision-making, considering their impact on competitiveness, information quality, and decision-making within organizations. Digital divides are not limited to the lack of access to technological devices or connectivity, but also include significant differences in the effective use and strategic exploitation of information and communication technologies. Through a document review methodology, the types of existing gaps (access, use, and exploitation) are identified, as well as their specific expressions by gender, territory, and generation. Digital divides in organizations are primarily reflected in unequal access to advanced technologies and a lack of adequate digital skills, aggravated by financial constraints and resistance to change, which negatively impact decision- making by generating poorly founded strategies, inefficient processes, and a loss of competitiveness. This technological disparity means that certain sectors or employees are not aligned with the digital culture necessary for sound strategic decisions. Without effective digital leadership and an organizational culture that fosters technological adoption, decisions may be based on incomplete or outdated information, impacting organizational performance and development.