Success factors in the adoption of management information systems in small and medium-sized enterprises (Review)

Abstract

Small and medium-sized enterprises face the challenge of adapting to a competitive and constantly evolving environment, where the use of management information systems has become a strategic resource for improving decision-making and optimizing internal processes. The objective of this study was to identify the critical factors that influence the adoption and effective use of management information systems in small and medium-sized enterprises. The research adopted a documentary and analytical approach, based on a review of scientific literature, academic reports, and specialized studies in business management and technology. The results show that the adoption of these systems is conditioned by multiple internal factors: resistance to change, staff training, technological infrastructure, and organizational culture. Furthermore, it was determined that training plays a fundamental role in strengthening staff competencies and ensuring the efficient use of the systems. It is concluded that the success of adopting management information systems depends on the balanced integration of these factors. Therefore, small and medium-sized enterprises that strengthen their leadership, invest in training, develop a culture oriented toward innovation, and have adequate technological resources achieve better results in the use of systems and in organizational management.